The objective of Emotional Wellness Services (EWS) at IIMA is to support the emotional wellness and mental health concerns of all members of IIMA community. By registering for and utilizing the services offered by EWS, you agree to the following terms and conditions:

1. Nature of Services

1.1 EWS will facilitate counselling and other wellness services to support mental health and emotional well-being of recipients.

1.2 The services provided are not a substitute for medical advice, diagnosis, or treatment by a licensed psychiatrist/medical professional.

2. Confidentiality

2.1 Information shared in sessions will be kept confidential between service recipient and counsellor. Personal information will not be shared outside of EWS without service recipient’s consent, except as required by law, including but not limited to:

• Risk of harm to self or others
• Suspected abuse or neglect of a child or vulnerable adult
• Court orders requiring disclosure

2.2 Recipients may consent in writing to the sharing of their information, in case of transfer to a new counsellor.

2.3 EWS reports may include information on aggregates (usage, themes, and such); there will be no disclosure of individual data.

3. Emergency Contact

3.1 The recipient is required to provide at least one emergency contact on initiating counselling services.

3.2 Recipients are required to mail the following information to ews@iima.ac.in on initiation of counselling services:

Emergency Contact Details:
Name: ___________________________
Relationship to Recipient: ___________________________
Mobile/WhatsApp Number(s): ___________________________
Email Address (Optional): ___________________________
In case a recipient is not able to mail this information on initiation, the same will be collected from them by the counsellor or office-manager.

3.3 Emergency contact and/or designated IIMA personnel will be contacted in the following circumstances:

• The recipient is at immediate risk of harm to themselves or others.
• There is a medical or psychological emergency during or outside a session.

3.4 The counsellor will inform the recipient if the emergency contact is used, whenever feasible.

4. Service accessibility

4.1 Scheduling:

• Appointments can be scheduled in advance through the EWS appointment booking system.
• Walk-in appointments are accepted, subject to availability.

4.2 Rescheduling and Cancellation:

• Rescheduling and Cancellations may be made at least 12 hours in advance, whenever possible.

4.3 Late Arrival:

• Recipients are requested to arrive on time for their sessions. To honour subsequent appointments, counsellors may conclude sessions at the scheduled time, even if the recipient arrives late.

5. Fees and Payments

5.1 Services offered by EWS are free of charge for members of IIMA community.

6. Recipient Responsibilities

6.1 Counselling is a collaborative process and does not guarantee specific outcomes.

6.2 Recipients are encouraged to actively participate and be honest in sessions.

6.3 Recipients must inform the counsellor of any changes in their mental or physical health that may affect the counselling process.

6.4 Recipients must inform the counsellor if they are taking mental health support from any other counsellor/therapist/psychiatrist/medical professional and if they are on any medication which may affect the counselling process and service.

7. Termination of Services

7.1 Either party (recipient or counsellor) may terminate the counselling relationship at any time.

7.2 The counsellor reserves the right to terminate services if the recipient engages in behaviour that is disruptive or harmful during sessions.

8. Limitations

8.1 The counsellor is not liable for decisions or actions taken by the recipient outside of sessions.

8.2 Counselling outcomes depend on various factors, including the recipient’s engagement and external circumstances.

9. Technology and Online Sessions

9.1 If sessions are conducted online/remotely, the recipient is responsible for ensuring a secure and private setting.

9.2 The counsellor is not liable for breaches of confidentiality due to technical failures or security issues on the recipient’s end.

10. Consent for Terms & Conditions

10.1 By availing the services provided by EWS, the recipient acknowledges that they have read, understood, and agreed to these terms and conditions.

11. Data Security

11.1 All the user data in this portal is stored in encrypted form. There is no way to access encrypted data. This portal does not capture and store any of the counselling discussion information.